Returns and Exchanges

We accept returns and exchanges within 30 days of delivery. The items must be in new condition and in original packaging.  Customers will be responsible for return shipping costs. Once we receive your return, please allow 3-5 business days for your refund to be issued. 

If you'd like to exchange an item you purchased, you can send the original item back to us for a full refund and place a new order for a different item, color or size.

To return your purchase, place the order number along with your full name and email address in an enclosed note and address it to:

Hope City

ATTN: Merch

5300 W Sam Houston Pkwy N, Ste 200

Houston, TX 77041

We do NOT accept returns at our campuses or our offices.

If any of your items are received damaged or defective, please let us know within 5 business days and we will get you taken care of right away.

We encourage you to reach out to us if you have any questions about fit or feel prior to purchasing, we are happy to help. In the event you aren't fully satisfied with your order or experience, we promise to be fair and kind while resolving any issues you may have. 

Note that returned items must be in new condition, unworn, and with original packaging to qualify for a return or exchange.